How can I write a helpful bug report?

If you have sync problems, do not delete Strong for iPhone or log out of your account or you risk data loss.

Please send bug reports via the app if possible, as there is some additional information that can help us respond to your request more effectively.

Please update to the latest version of Strong and your Device OS

Please ensure you are on the latest version of Strong, and the latest operating system available on your device (Android, iOS, watchOS) before sending a bug report.

If the app is crashing or there is general instability, please also restart your devices and/or Strong before trying to reproduce a bug. If we are unable to reproduce the bug, it is difficult to fix or even reply.

Provide Clear Steps

Please include as much information on how to reproduce a bug as possible. This can include any or all of the following where appropriate:

  1. Clear Steps to Reproduce
  2. Information on what you expected to happen
  3. A video recording (or screenshots) of you producing the bug
  4. Anything else that may help us to debug

Please note that due to limited bandwidth, we may not be able to prioritise a bug fix, especially if it is a minor or visual bug. 

For iPhone / Apple Watch: Settings > Help and Support > Bug Report > submit request via email.
For bugs relating to Strong for Apple Watch, please follow the steps in this article first.

For Android: Settings > Bug Report > submit request via email 

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