Troubleshooting
Common solutions to known issues or problems
- How can I write a helpful bug report?
- How do I force sync my workouts to Strong Cloud?
- Why is my Apple Watch or iPhone tracking calories burned incorrectly?
- My workouts aren't showing in Apple Health / Apple Health Permissions
- Set up Strong for Apple Watch / Pairing Issues
- Fixing Sync Issues with Apple Watch (including Live Sync)
- I'm seeing a Session Expired prompt, what does this mean?
- Help! I can't get into my Strong account (Troubleshooting)
- Lost Data - Where did my workouts go? (Troubleshooting)
- Heart Rate is not visible in Fitness / Apple Health (Troubleshooting)
- Strong for Apple Watch is creating Duplicate Workouts (Troubleshooting)
- I paid for Strong PRO, but don't have access to PRO features. What can I do? (Troubleshooting)
- My charts are not updating (Troubleshooting)
- Battery Life Issues
- How do I restore my previous Strong PRO purchase?